Hello friends
I recently shipped an item -> Achappam from my store to one of my customers in Hyderabad. I packed it really well using two layers of solid plastic covers and another layer of bubble wrap. The whole packing was contained in a 3 layer corrugated cardboard box and was sealed using tapes. Now I received a feedback from my customer that the item was broken into pieces.
I know Achappam is a very delicate and fragile snack. But It is one of the item that is not easily available online and hence proves to be one of my USP. I do not want to discontinue that product. Rather, I want to overcome the issue with the packing. I am here to seek suggestion from my fellow eCommerce store owners who ship similar fragile, glassware, ceramic items through courier. I want to know what measures I can take while packing in order to prevent those items from being damaged.
Thanks!
Anoop Nair (Co-Founder | The South Indian Store, Selling South Indian Snacks online )