The day before, I flew Indigo Flight No 187 from Delhi to Mumbai.
I was sitting in the Emergency Seat and Jyoti – a Cabine Crew hostess requested the passengers in the emergency row for our attention to understand how to open the Emergency door if the occasion so arose.
In all my countless flights, I have NEVER heard such a PASSIONATE pitch about how to open that never opened door and make sure that the emergency path is cleared!
Jyoti told us things like ‘be careful – the door is 15 kgs so it will be heavier than you think’; ‘remember to throw the door in the front of the aircraft and not at the back’ and other such trivia.She was instructing as like a a school teacher determined to teach dreamy eyed kids how to tie their shoe laces!
At the end of the conversation (and not sermon), I was half motivated to actually stand up, open and throw the door out of the aircraft and then holler to Jyoti – ‘Hey Jyoti, check this out…. you will be proud of me’. Thank God I didnt, or I would also be getting a Sun Tan at Tihar Jail!
I am old grumpy guy who seldom changes brand loyalty. For me, Jet Airways is where you meet people that matter – Kingfisher is where you meet people who are fun …..and then…. its better to just not fly.
However, I am beginning to fall in love with Indigo Airlines. Slowly but steadily.
– I like that Indigo flights are always on time. That’s nice for predictable travel and hygiene for most travelers.
– I really like that everything is available at a price! I love seat no 1 C or 1 D and that just Rs 300 can buy you that throne – so that you can stretch your legs and check out everyone coming in and also access the bathroom like its your own.
– I like the food. The Veg sandwich should only be in wheat bread (one is brown and the other white), but it tastes nice. I like it that you can buy beverages and snacks that you want – and you are not forced to eat some idli that drowned in a Sambar lake 24 hours ago and whose corpse is served to you the next morning.
– I like the ‘attitude’. I like the ‘Hello boys and girls’… even though there aren’t boys and girls on board
Indigo Airlines is setting a new standard of LOW COST products and services….For me, I now travel Budget and yet get the experience almost close to a Jet Airways (except the Snob Value).
Indigo is demolishing the idea that MONEY MEANS QUALITY. Nope. Its SERVICE more than Money that matters now.
Indigo:
– Please stop telling us to save our work on our laptops. (a) Most laptops do so automatically (b) It makes me feel that you will tell us to wash our hands before we eat next.
– Please ask your pilots to crack some jokes and NOT mention stupid stats like ‘we are 37312 feet above sea level’. I dont give a shit how high or low I am – I just wanna have fun and land on time.
– Please offer hot beverages to buy – a nice coffee in the morning is a MUST
– Please SELL Wifi in the plane – trust me – all of us will pay and pay how.
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