You have made a great mobile app and have spent lakhs of rupees and time to have your app discovered by your customers on the play store or app store, then you spent more amount and time to have them download your app. Then you arrive at the most challenging part of your customers mobile journey…..”HOW DO I MAKE THE CUSTOMER USE MY APP AGAIN & AGAIN & AGAIN & AGAIN”.… Making your customers use your app over the long-run is a challenge and most of you who have a app business would agree with me.
We at UserExperior have built a product which gives you a real-time video of how your customers are using your app and this information is gathered without any privacy intrusion to your customer.
You can actually see how your customer is using your app, as if you were sitting next to them and watching them use your app. Imagine the wealth of information you will get from a video of your customer using your app. Use your customers videos to gain deep insights on how they interact with your app and what changes you can do in order to have the interaction continue over a long-run.
With UserExperior you will be able to
- Understand your customers journey on the app & eliminate the customer struggle on the App by getting a contextual feedback.
- Know areas in your app where you customers are getting confused and are not clear of what to do next?
- See which gestures your customers are using on your app? Are they tapping on a area where they are supposed to swipe?
- Understand if your customers end up taking a lot of efforts to complete a task on your app.
- See how apps are behaving on multiple devices and networks
I can go on an on an on with the insights you can gain from a video of your customer using your app. Let me take you through some snapshots of the output can expect from the product.
Pic-1
Pic-2
Pic-3
(Pic-3: The above image shows the time on tasks the customers spend to complete on your app)
We thought of putting a list of FAQs which will help you answer your queries.
Q1. When can you use UserExperior?
A1. You can use UserExperior during your apps testing/beta launch or in your live environment.
Q2. How does UserExperior work?
A2. A very simple SDK integration with your app will just take 5 mins max for integration.
Q3. What is the impact of the SDK on my app?
A3. Extremely negligible, we increase your app size by only 2 digit number in KB.
Q4. How much bandwidth do you consume?
A4. Our minute video is less than ~800KB and we have a provision to only upload on WiFi.
Q5. Can I control the recording?
A5. Yes, we give you full controls to start or stop recording anytime.
Q6. Do you capture any customer sensitive data?
A6. No we don’t capture any customer sensitive data.
Q7. Is your SDK approved on play store?
A7. Yes! we are play store certified.
Get UserExperior and take control of your customers journey on your app and deliver a delightful User Experience.
Want to try our product? Subscribe on our website www.userexperior.com and we will share the link to download our SDK.
If you need more information feel free to reach out to vimlesh@userexperior.com.
Thank you,
Vimlesh Gautam
@UserExperior1