Hi All,
Couple of years back, based on the recommendations from one of sequoia capital’s associate we have used Citrus Pay for one of our premium client.
Now since the client is enhancing and upgrading the portal we keep requiring support for Citrus Pay. I understand that the team which was involved earlier for us to support does not exist and probably new set of team is delivering the service.
With so much of difficulty, we were able to get some support and it remains an herculean task to reach out to these guys over phone / mobile / e-mail. This is the most critical times and from Morning I am trying to reach support / technical teams including the management. But in Vain.
Niether our Client were able to reach them out. I need help in the following areas:
1) Urgently reach out to some one at Citrus Pay to fix the current issues to ensure business continuity of our clients especially when Diwali is around.
2) Can someone throw light on the status of the Company? Is it reliable to depend on them for long terms association or would you advise to Move to other PG solutions like PayU or CCAvenue?
Since it is business Critical I request to help me out immediately.
Thanks & Regards,
Vasudevan Uppili