TheRodinhoods

What is the quickest way to resolve a “Damaged Product” complaint with the Top 3 Ecommerce websites as of date?

Eg: SnapDeal

There are forums like Akosha wherein, they help with resolving the full order complaint. If the complaint is genuine after verification, they will ensure to get your money back.

But what about Damage on one of the products from the Entire Range of products ordered? Eg: One Dumbell being damaged from an Entire set of Body-Fit Equipment.

If SnapDeal doesn’t respond, Who would be the correct person to approach for the same? Correct Website? 

Can someone lodge an FIR against them for not responding and sending faulty products?